SingaporeFinance and insurance2023 – ongoingDBS Bank
DBS-GPT employee assistant
DBS gave more than 90% of employees access to DBS-GPT
Problem
Employees needed support with writing and internal information retrieval.
Approach
DBS built DBS-GPT internally. Employees used it for drafting, translation and knowledge searches.
Results
More than 90%of staff had access, according to DBS
Takeaway
Access coverage did not establish active usage or time saved.
Categories
- Size
- Large enterprise
- Industry
- Finance and insurance
- Business function
- Internal work and knowledge management
- Innovation type
- Process innovation
- AI technology
- Generative AI
- Adoption
- Built in-house
- Evidence
- Company's own claim
Sources
Source summaries
[1]Frontier Enterprise16 Mar 2026
DBS's CIO described the internal assistant. He reported access coverage above 90%.
Full details are in the original sources.
Added 1 Nov 2026 · Updated 1 Nov 2026