SingaporeFinance and insurance2023 – ongoingOCBC
OCBC Buddy internal policy knowledge assistant
OCBC reported productivity gains of up to 50% from its internal policy assistant
Problem
Employees needed answers about internal policies.
Approach
OCBC built Buddy as an internal knowledge assistant. Employees asked it about matters such as leave and expense applications.
Results
Up to 50%employee productivity improvement attributed to Buddy by OCBC
Takeaway
The reported maximum did not establish an average saving across all employees.
Categories
- Size
- Large enterprise
- Industry
- Finance and insurance
- Business function
- Internal work and knowledge management
- Innovation type
- Process innovation
- AI technology
- Generative AIConversational and voice AI
- Adoption
- Built in-house
- Evidence
- Company's own claim
Sources
Source summaries
[1]OCBC24 Oct 2023
OCBC listed Buddy among deployed tools. Employees used it for policy questions.
[2]OCBC2025
OCBC described Buddy's internal policy role. It attributed productivity gains of up to 50% to the assistant.
Full details are in the original sources.
Added 1 Nov 2026 · Updated 1 Nov 2026