SingaporeFinance and insurance2023 – ongoingOCBC
OCBC GPT staff chatbot
OCBC trial participants reported completing tasks about 50% faster with a staff chatbot
Problem
Staff spent time drafting research and customer responses.
Approach
OCBC developed OCBC GPT with Microsoft Azure OpenAI. About 1,000 employees tested it from April to September 2023. Participants reported faster task completion, including time spent checking factual accuracy.
Results
about 50%faster task completion reported by trial participants, including factual checks, according to OCBC
Takeaway
The reported saving included checking the output, although it was based on participants' accounts.
Categories
- Size
- Large enterprise
- Industry
- Finance and insurance
- Business function
- Internal work and knowledge management
- Innovation type
- Process innovation
- AI technology
- Generative AI
- Adoption
- Partner co-development
- Evidence
- Company's own claim
Sources
Source summaries
[1]The Asian Banker25 Oct 2023
OCBC reported results from a six-month chatbot trial. Participants reported completing tasks about 50% faster, including factual checks.
Full details are in the original sources.
Added 1 Nov 2026 · Updated 1 Nov 2026