United StatesTechnology and telecom2025 – ongoingElastic
ElasticGPT internal knowledge assistant
Elastic reported 63 hours saved per employee annually with ElasticGPT
Problem
Employees struggled to find current information across disconnected company systems. Unauthorized AI tools also created concerns about confidential data.
Approach
Elastic's IT team built and launched ElasticGPT on the Elasticsearch Platform. Employees used the generative AI assistant to retrieve company information and answer common internal questions.
Results
Takeaway
Elastic combined internal search with an approved AI application. Its reported time savings did not establish a corresponding reduction in staffing costs.
Categories
- Industry
- Technology and telecom
- Business function
- Internal work and knowledge management
- Innovation type
- Process innovation
- AI technology
- Generative AI
- Adoption
- Built in-house
- Evidence
- Company's own claim
Sources
Source summaries
Elastic described its internally built employee knowledge assistant. It reported annual savings of 63 hours per employee and investment payback within 2 months.
Full details are in the original sources.