United KingdomPublic sector2025 – ongoing

Environment Agency

Hello Lamp Post environmental public-engagement assistant

Environment Agency reported 12 deployments of its public-engagement chatbot over 12 months

WorkingCompany's own claim

Problem

Static signs offered limited information about local environmental projects. Further questions could require residents to contact project teams directly.

Approach

The agency deployed Hello Lamp Post through QR codes and SMS at project sites. A language model answered location-specific questions using agency-approved information. Supplier staff reviewed responses for problems.

Results

12separate deployments over a 12-month period, according to the agencyCompany's own claim[1]

33,326interactions at one deployment, according to the agencyCompany's own claim[1]

7,138unique users at that same deployment, according to the agencyCompany's own claim[1]

Takeaway

The assistant supplemented other engagement channels. Usage varied with the location and stage of each project.

Sources

Environment Agency: Hello Lamp Post
GOV.UK3 Jun 2025Government publication

Source summaries

[1]GOV.UK3 Jun 2025

The transparency record described a production chatbot grounded in approved project information. The agency reported 12 deployments over 12 months and supplied interaction and user counts for one deployment.

Full details are in the original sources.

Added 1 Nov 2026 · Updated 1 Nov 2026