TaiwanFinance and insurance2024 – ongoingE.SUN Bank
GENIE internal generative AI assistant
E.SUN reported 238% higher usage after upgrading its GENIE employee assistant
Problem
Bank employees needed help processing documents and finding information while controlling sensitive data sent through external language models.
Approach
E.SUN built GENIE as an internal interface to language-model providers. It released GENIE 2.0 in September 2024 with image uploads and audio recognition. Later file-upload functions supported document summaries and translation, while an output gateway detected and replaced sensitive information.
Results
Takeaway
The reported increase measured platform usage. E.SUN did not translate it into measured employee time savings.
Categories
- Size
- Large enterprise
- Industry
- Finance and insurance
- Business function
- Internal work and knowledge management
- Innovation type
- Process innovation
- AI technology
- Generative AI
- Adoption
- Built in-house
- Evidence
- Company's own claim
Sources
Source summaries
E.SUN described GENIE's employee applications and September 2024 upgrade. It reported 238% higher usage than version 1.0 and described document-processing functions and sensitive-data controls.
Full details are in the original sources.
