SwitzerlandManufacturing2018 – ongoingGeberit
AquaClean customer-advice chatbot
Geberit reported 84% automation for its AquaClean advice chatbot
Problem
Potential shower-toilet buyers hesitated to ask personal questions. Trade partners also struggled to answer detailed product queries.
Approach
Geberit launched an AquaClean chatbot with Knowhere's Moin.ai in 2018. It expanded the questions covered and replaced the original system with a customized Microsoft solution in January 2023.
Results
84%automation rate reported in Geberit's June 2023 interview
6,420monthly interactions reported in the interview
Takeaway
The service continued through a supplier change. Geberit did not disclose how it calculated the automation rate.
Categories
- Size
- Large enterprise
- Industry
- Manufacturing
- Business function
- Customer service
- Innovation type
- Process innovation
- AI technology
- Conversational and voice AI
- Adoption
- Partner co-development
- Evidence
- Company's own claim
Sources
Source summaries
[1]W&VJun 2023
Geberit's marketing chief described the chatbot's launch and supplier change. The interview reported monthly interactions and an automation rate.
Full details are in the original sources.
Added 1 Nov 2026 · Updated 1 Nov 2026
