United StatesProfessional services2023 – ongoingGenpact
AI Guru internal learning assistant
Genpact employees asked AI Guru 1,500 questions by mid-September after its July launch
Problem
Genpact's online learning program depended on a limited number of internal experts to answer questions. Employees needed answers outside scheduled training sessions.
Approach
Genpact launched AI Guru within its Genome learning platform in July 2023. It used GPT-3.5 through Azure OpenAI Service and drew on 3 years of course material and internal questions and answers. Several thousand senior learners could access the assistant.
Results
Takeaway
Genpact used an existing body of learning content to extend access to internal expertise. Early usage counts did not measure learning outcomes.
Categories
- Size
- Large enterprise
- Industry
- Professional services
- Business function
- Human resourcesInternal work and knowledge management
- Innovation type
- Process innovation
- AI technology
- Generative AIConversational and voice AI
- Adoption
- Off-the-shelf tool or platform
- Evidence
- Vendor case study
Sources
Source summaries
Microsoft described Genpact's July launch of a learning assistant using Azure OpenAI Service. It reported that 400 people had asked 1,500 questions by mid-September.
Full details are in the original sources.