United StatesProfessional services2025 – ongoingKPMG
AI agents for training design and development
KPMG expanded from recruiting automation to AI agents that created learning materials from internal knowledge
Problem
KPMG initially targeted manual recruiting work that delayed hiring and consumed HR staff time. It later sought to automate more complex work in training development.
Approach
KPMG worked with Automation Anywhere, beginning with interview scheduling. After delivering more than 150 automations, it combined Document Automation with AI agents to interpret internal knowledge and create learning experiences. The vendor's Agentic Process Automation System coordinated this work across systems.
Results
No published figures
Takeaway
Training development extended an established automation program into content-based work. The reported financial impact covered the broader program and did not isolate the contribution of AI agents.
Categories
- Size
- Large enterprise
- Industry
- Professional services
- Business function
- Human resourcesInternal work and knowledge management
- Innovation type
- Process innovation
- AI technology
- AI agentsGenerative AI
- Adoption
- Vendor solution
- Evidence
- Vendor case study
Sources
Source summaries
Automation Anywhere described KPMG's progression from recruiting automation to agents that designed learning experiences using internal knowledge. It attributed $90 million of impact to the wider automation program and identified $150 million in future opportunities.
Full details are in the original sources.
