MexicoFood and restaurants2023 – ongoingGrupo Bimbo
Internal policy copilot on Azure OpenAI
Grupo Bimbo built a copilot for about 200 internal policies in two weeks, per Microsoft
Problem
Bimbo's internal policies applied to employees in 34 countries, but the library was hard to search and in several languages. Internal control leaders feared policies would go unread.
Approach
The Business Technology team built a copilot with Azure OpenAI Service, Form Recognizer and Cognitive Search in about two weeks. It answers questions on nearly 200 policies, links to the source text and replies in the employee's language. The team reused the approach for a communications copilot that drafts emails and social posts and translates text.
Results
Takeaway
Bimbo reused its policy copilot's design to build a communications assistant. No time or cost savings were published.
Categories
- Size
- Large enterprise
- Industry
- Food and restaurants
- Business function
- Internal work and knowledge managementFinance, risk and legal
- Innovation type
- Process innovation
- AI technology
- Generative AIConversational and voice AI
- Adoption
- Co-developed with a partner
- Evidence
- Vendor's case study
Sources
Source summaries
Microsoft reports that Bimbo's Business Technology team built a policy copilot in about two weeks on Azure AI services. The policies apply to 145,000 employees in 34 countries. The team also built a communications copilot using the same approach.
Mexico Business News reports that Bimbo and Microsoft developed two AI programs for employees worldwide. Executives say the policy copilot lets staff read policies in their own language and helps keep the policies in use. A second copilot was created for the global communications team. No savings figures were disclosed.
Full details are in the original sources.
