United StatesFinance and insurance2025 – ongoingGuardian Life
Generative AI assistance for individual life and disability underwriting
Guardian reported a 50% reduction in underwriter review time during its Sixfold pilot
Problem
Guardian wanted to speed up individual life and disability underwriting. Underwriters needed to extract information and assess cases without weakening review quality.
Approach
Guardian piloted Sixfold's generative AI for individual underwriting. Its data science team benchmarked a large language model internally, while business and governance teams participated in the pilot. After completing the 6-month pilot, Guardian began expanding the program across more underwriting cases and business lines.
Results
Takeaway
Guardian used internal model benchmarking alongside the vendor pilot. The reported time reduction covered underwriter review, rather than the entire policy issuance process.
Categories
- Industry
- Finance and insurance
- Business function
- Finance, risk and legal
- Innovation type
- Process innovation
- AI technology
- Generative AI
- Adoption
- Vendor solution
- Evidence
- Company's own claim
Sources
Source summaries
Guardian underwriting executive Andrew Holshouser described the Sixfold pilot in a contributed commentary. He reported a 50% reduction in review time and expansion after the 6-month pilot.
Full details are in the original sources.