ChinaFood and restaurants2025 – ongoingHaidilao
Xiaolaolao reservation and bill assistant
Haidilao reported 30% less reservation operation time with its AI assistant
Problem
Manual queue coordination complicated busy restaurant service.
Approach
Haidilao launched Xiaolaolao in its mini-program in early 2025 using Doubao. Customers could request reservations and ask bill questions in natural language.
Results
30%reduction in customer reservation operation time, company-reported
Takeaway
Customers used natural language to join queues, reserve tables and clarify bills in the mini-program. The reported reduction concerned reservation operation time, not restaurant waiting time.
Categories
- Size
- Large enterprise
- Industry
- Food and restaurants
- Business function
- Customer service
- Innovation type
- Process innovation
- AI technology
- Generative AIConversational and voice AI
- Adoption
- Off-the-shelf tool or platform
- Evidence
- Company's own claim
Sources
Source summaries
[1]Caizhong News Agency30 Oct 2025
Company interviews described Xiaolaolao's deployment. They reported 30% less reservation operation time.
Full details are in the original sources.
Added 1 Nov 2026 · Updated 1 Nov 2026
