South KoreaEducation2024 – ongoingMyongji University
Maru Egg Bot admissions assistant
Myongji University's admissions chatbot reached 6,100 users in its first 4 months
Problem
Telephone inquiries occupied admissions staff and left applicants waiting for answers.
Approach
A student team built Maru Egg Bot using retrieval-augmented generation. It answered from admissions guidance and offered administrator-reviewed questions and answers. The university operated it on its admissions website.
Results
Takeaway
The team grounded answers in admissions material and reviewed content. User numbers established uptake, while staff time savings remained unquantified.
Categories
- Industry
- Education
- Business function
- Customer service
- Innovation type
- Process innovation
- AI technology
- Generative AIConversational and voice AI
- Adoption
- Built in-house
- Evidence
- Company's own claim
Sources
Source summaries
Myongji described a student-built admissions assistant developed over 6 months. It reported 6,100 users in 4 months and explained its use of verified admissions information.
Full details are in the original sources.