South KoreaEducation2026 – ongoingKorea Human Resource Development Institute for Health and Welfare
AI regulation assistant and counselling chatbot
KOHI reported a counselling response rate of 89.6% after introducing an AI regulation assistant and chatbot
Problem
Regulation enquiries repeated.
Approach
KOHI deployed an AI regulation assistant. A chatbot handled counselling enquiries.
Results
89.6%response rate, previously 69.4%, per KOHI
Takeaway
Response rates did not measure answer accuracy.
Categories
- Industry
- Education
- Business function
- Customer serviceInternal work and knowledge management
- Innovation type
- Process innovation
- AI technology
- Conversational and voice AI
- Adoption
- Off-the-shelf tool or platform
- Evidence
- Company's own claim
Sources
Source summaries
[1]Electronic Times11 May 2026
KOHI automated recurring enquiries. It reported increased response rates.
Full details are in the original sources.
Added 1 Nov 2026 · Updated 1 Nov 2026