United StatesFinance and insurance2025 – ongoingThe Hartford
Generative AI processing of wholesale underwriting submissions
The Hartford completed an underwriting pilot with a reported 20-minute processing improvement
Problem
Underwriters spent time manually processing submission documents. Information arrived in unstructured emails and needed to be extracted for underwriting.
Approach
The Hartford piloted mea's generative AI solution in Navigators' Wholesale Property business. It classified submission emails and extracted underwriting information. After completing the pilot, the insurer began expanding mea capabilities to additional uses.
Results
Takeaway
The reported time improvement concerned document processing in a completed pilot. The companies did not disclose the baseline processing time or a detailed measurement method.
Categories
- Size
- Large enterprise
- Industry
- Finance and insurance
- Business function
- Finance, risk and legal
- Innovation type
- Process innovation
- AI technology
- Generative AI
- Adoption
- Vendor solution
- Evidence
- Vendor case study
Sources
Source summaries
mea reported a completed document-processing pilot at Navigators. It cited approximately 100,000 classified emails and an average processing-time improvement of 20 minutes.
Full details are in the original sources.