Hong KongTechnology and telecom2024 – ongoingHKT
AI Studio employee automation
HKT reported 600+ AI agents used through AI Studio
Problem
Teams needed faster handling of routine work.
Approach
AI Studio combined machine learning with robotic process automation. Teams built tools under central AI governance.
Results
600+AI agents used through the platform, per HKT
Takeaway
Agent counts did not establish time savings.
Categories
- Size
- Large enterprise
- Industry
- Technology and telecom
- Business function
- Internal work and knowledge management
- Innovation type
- Process innovation
- AI technology
- Predictive analytics and MLAI agents
- Adoption
- Built in-house
- Evidence
- Company's own claim
Sources
Source summaries
[1]HKT20 Feb 2025
HKT reported 600+ agents. Tasks included customer queries and sales proposals.
Full details are in the original sources.
Added 1 Nov 2026 · Updated 1 Nov 2026
