United StatesTechnology and telecom2026 – ongoingOkta
Dex digital coworker for employee support
Okta reported 25% employee adoption of Dex within two weeks
Problem
Employees needed to know which internal system handled their question before they could ask for help. Support requests crossed IT and people operations, including travel and expenses.
Approach
Okta built Dex on its internal Okta One agent platform as a shared entry point for employee support. Dex coordinated support across systems. Okta registered agents in its identity directory and checked access against the permissions of the employee using them.
Results
Takeaway
A shared support entry point reduced the need for employees to understand the underlying systems. Adoption and interaction counts did not establish how many requests Dex resolved.
Categories
- Industry
- Technology and telecom
- Business function
- Internal work and knowledge managementIT and R&D
- Innovation type
- Process innovation
- AI technology
- AI agentsGenerative AI
- Adoption
- Built in-house
- Evidence
- Company's own claim
Sources
Source summaries
Okta described Dex as an employee support agent spanning several internal systems. It reported 25% adoption within two weeks and over 23,500 interactions, alongside identity controls governing agent access.
Full details are in the original sources.