TaiwanFinance and insurance2025 – ongoingHotai Finance
Company-wide AI Empowerment Plan with AI-supported loan review
Hotai Finance said 63 AI applications saved about 10,000 work hours a year and cut loan review to just over 10 minutes
Problem
Loan review at car showrooms took 2 to 3 hours, so buyers waited to learn whether they qualified. Staff also spent many hours on data handling and routine processes.
Approach
In 2025 Hotai Finance began a three-year AI plan for all staff, to make AI a basic employee skill. By the end of 2025 it had 63 AI applications in use for data organization, operational analysis and process automation. 53 employees earned the Ministry of Economic Affairs AI Application Planner certificate. The chairman said AI support now lets loan review finish in just over 10 minutes, so buyers can learn at the showroom whether they qualify. The company planned to reach 100 projects in 2026.
Results
Takeaway
Hotai Finance tied a staff-wide training plan to a count of live applications and hours saved, and put the biggest time cut in a step the customer waits for.
Categories
- Size
- Large enterprise
- Industry
- Finance and insurance
- Business function
- Production and qualityFinance, risk and legal
- Innovation type
- Process innovation
- AI technology
- Predictive analytics and ML
- Adoption
- Built in-house
- Evidence
- Company's own claim
Sources
Source summaries
The paper reported Hotai Finance's 2026 outlook. It said 63 AI applications were in use across departments, saving about 10,000 hours a year, and that 53 staff earned the AI Application Planner certificate. It also said a subsidiary planned to use AI in credit review.
In an interview, Chairman Chen Chien-chou said AI support cut loan review from 2 to 3 hours to about 10-plus minutes. He repeated that 63 AI projects saved about 10,000 hours and said the target was 100 projects in 2026.
Full details are in the original sources.
