AustraliaFinance and insurance2025 – ongoingInsurance Australia Group
Situation Awareness Map for severe-weather response
IAG used an AI-powered map to target its severe-weather response
Problem
Severe weather created demand for claims support across affected communities. IAG needed to identify where customers were likely to need assistance.
Approach
IAG used its proprietary Situation Awareness Map, combining AI with data and satellite technology. Its major-event team monitored conditions and directed claims teams and assessors while contacting customers in areas likely to be affected. The chief executive attributed a faster, more targeted response to the map.
Results
No published figures
Takeaway
IAG connected the map to deployment and customer-contact decisions. It disclosed no measured improvement in response time attributable to the system.
Categories
- Size
- Large enterprise
- Industry
- Finance and insurance
- Business function
- Production and qualityCustomer service
- Innovation type
- Process innovation
- AI technology
- Predictive analytics and ML
- Adoption
- Built in-house
- Evidence
- Company's own claim
Sources
Source summaries
IAG's board-approved results release described the map's use during severe weather. Its chief executive said the system helped make the response faster and more targeted, without quantifying that improvement.
Full details are in the original sources.
