JapanManufacturing2023 – ongoingIHI Corporation
Chat-IHI employee generative AI assistant
IHI's internal AI assistant reached 3,600 users in its first week
Problem
IHI wanted to reduce routine document and analysis work while controlling the handling of internal information. Individual experimentation had not yet established consistent departmental use.
Approach
IHI built Chat-IHI using Azure OpenAI Service and released it to domestic group employees in June 2023. A supporting portal supplied operating guidance and restrictions on data entry. A departmental campaign required employees to report actual applications and their effects.
Results
Takeaway
IHI paired access with a campaign that collected workplace applications. First-week use measured uptake, while reported task improvements came from individual examples.
Categories
- Size
- Large enterprise
- Industry
- Manufacturing
- Business function
- Internal work and knowledge managementIT and R&D
- Innovation type
- Process innovation
- AI technology
- Generative AI
- Adoption
- Built in-house
- Evidence
- Company's own claim
Sources
Source summaries
IHI described its internal assistant and the campaign used to establish departmental applications. It reported 3,600 first-week users and an example in which survey analysis fell from hours to minutes.
Full details are in the original sources.