IndiaAgriculture and food production2023 – ongoingMinistry of Agriculture and Farmers Welfare
Kisan e-Mitra farmer-support chatbot
Kisan e-Mitra answered more than 9.2 million farmer queries
Problem
Farmers needed accessible answers about the PM-KISAN income-support scheme.
Approach
The ministry launched an AI chatbot in September 2023. Its voice service later supported 11 regional languages.
Results
more than 9.2 millionqueries answered cumulatively by April 2025, according to the ministry
Takeaway
Query volume measured service reach, without establishing answer accuracy.
Categories
- Size
- Large enterprise
- Industry
- Agriculture and food production
- Business function
- Customer service
- Innovation type
- Product and service innovation
- AI technology
- Conversational and voice AI
- Adoption
- Government support program
- Evidence
- Company's own claim
Sources
Source summaries
[1]Press Information Bureau1 Apr 2025
The ministry reported cumulative chatbot usage. It described voice-based support for PM-KISAN questions.
[2]Press Information Bureau21 Sep 2023
The ministry announced the chatbot's launch in New Delhi. It described assistance with scheme information and grievances.
Full details are in the original sources.
Added 1 Nov 2026 · Updated 1 Nov 2026
