CroatiaTechnology and telecom2024 – ongoingInfobip
Microsoft 365 Copilot and internal knowledge agents
Infobip's alliances chief reported cutting some analyses from days to hours with Copilot
Problem
Infobip's partnerships team needed to interpret data and turn conversations into follow-up work. Its chief alliances officer weighed information from partners with different requirements.
Approach
Infobip began using Microsoft 365 Copilot around 2024. Its alliances chief used it for meeting summaries and analysis. The company also deployed custom knowledge assistants and workflow bots in Teams through Copilot Studio.
Results
Takeaway
The reported time saving concerned some analyses performed by an executive. It was not a measured company-wide productivity gain.
Categories
- Industry
- Technology and telecom
- Business function
- Internal work and knowledge management
- Innovation type
- Process innovation
- AI technology
- Generative AIAI agents
- Adoption
- Off-the-shelf tool or platform
- Evidence
- Vendor case study
Sources
Source summaries
Microsoft described employee use of Copilot and custom agents. Infobip's chief alliances officer said some analyses took hours rather than days; Microsoft reported adoption by 3,500 employees.
Full details are in the original sources.
