PolandLogistics and transport2026 – ongoingInPost
AI shopping assistant in InPost Mobile
InPost expanded its AI shopping beta after tens of thousands of people used it
Problem
Shoppers searched across separate online stores to compare products. InPost wanted its delivery app to support product discovery and purchasing.
Approach
InPost began expanding its shopping-assistant beta to all Mobile app users on 16 June 2026. Users described products by text or voice, and the assistant searched partner offers and presented recommendations. Customers could complete purchases inside the app using saved payment methods or InPost Pay.
Results
Takeaway
Beta registrations exceeded active use. InPost reported participation figures without disclosing a measured effect on purchases.
Categories
- Size
- Large enterprise
- Industry
- Logistics and transport
- Business function
- Marketing and sales
- Innovation type
- Product and service innovation
- Adoption
- Built in-house
- Evidence
- Company's own claim
Sources
Source summaries
Brandsit reported the wider beta rollout and described conversational product search and in-app checkout. It attributed registration and active-use figures to InPost; the anticipated reach of around 17 million users was a rollout objective.
Full details are in the original sources.
