United StatesTechnology and telecom2023 – ongoingInsight Enterprises
InsightGPT, a private generative AI instance for employees
Insight gave 13,000 employees a private GPT in 8 weeks and said it halved time on statements of work
Problem
Insight's employees spent time on routine work such as reading feedback surveys, sorting large datasets and drafting contract documents. The company also wanted hands-on experience with generative AI before advising clients.
Approach
Insight acted as its own first client. It deployed a private Azure OpenAI instance, called InsightGPT, so company data would not feed a public model. Access reached about 13,000 employees worldwide in 8 weeks, followed by training and guardrails. HR used it to analyze surveys, a sales team to sort data and a warehouse team to automate manual tasks.
Results
Takeaway
Insight built the internal platform first and later offered it to clients, so its own staff were the test group.
Categories
- Size
- Large enterprise
- Industry
- Technology and telecom
- Business function
- Internal work and knowledge management
- Innovation type
- Process innovation
- AI technology
- Generative AI
- Adoption
- Off-the-shelf tool or platform
- Evidence
- Company's own claim
Sources
Source summaries
Insight's own story describes deploying InsightGPT on a private Azure OpenAI instance for its staff. It gives rollout time, headcount, time saved by HR and sales teams, and a 50% cut in statement-of-work effort. The measurements were not independently checked.
Full details are in the original sources.