United StatesTechnology and telecom2023 – ongoingKyndryl
Microsoft 365 Copilot rolled out to employees
Kyndryl said Microsoft 365 Copilot users saved more than 35,000 hours in a month after a staged rollout to 10,000 staff
Problem
Kyndryl, with more than 80,000 employees, wanted to raise productivity and cut the time staff spent finding information.
Approach
Kyndryl launched Copilot for Microsoft 365 in stages, starting with an early access group of 300 users and growing to 10,000, about 13% of staff. Use cases came mostly from employees and each was reviewed for productivity gain. The company ran legal, security and privacy reviews, set up an AI governance committee led by the CIO team and built a community of users. Early workers' council approvals were missed in some countries, which paused the rollout until plans were presented.
Results
Takeaway
Kyndryl's rollout stalled in some countries until works councils had been briefed.
Categories
- Size
- Large enterprise
- Industry
- Technology and telecom
- Business function
- Internal work and knowledge management
- Innovation type
- Process innovation
- AI technology
- Generative AI
- Adoption
- Off-the-shelf tool or platform
- Evidence
- Company's own claim
Sources
Source summaries
A feature by a Brandon Hall Group analyst on Kyndryl's staged Copilot for Microsoft 365 rollout, from 300 early users to 10,000. It reports about 20 minutes a day saved finding information, about 10 hours a week overall, more than 35,000 hours saved in a month and 94% of employees reporting efficiency gains. It also covers governance steps and the pause caused by missed workers' council approvals.
Full details are in the original sources.