United StatesFood and restaurants2024 – ongoingJersey Mike's Subs
Voice AI for telephone pickup orders
Jersey Mike's put voice AI phone ordering into use at 50 locations
Problem
Restaurant staff had to handle telephone orders while preparing food and serving customers in stores.
Approach
Jersey Mike's deployed SoundHound's voice ordering system at participating restaurants. The system recognized spoken menu items and accepted pickup orders. It also answered menu and store questions and could handle simultaneous orders.
Results
Takeaway
The initial announcement established deployment across participating locations. It did not disclose measured changes in order accuracy or staff time.
Categories
- Size
- Large enterprise
- Industry
- Food and restaurants
- Business function
- Customer service
- Innovation type
- Process innovation
- AI technology
- Conversational and voice AI
- Adoption
- Vendor solution
- Evidence
- Vendor case study
Sources
Source summaries
SoundHound's release announced that phone ordering was already live at 50 Jersey Mike's locations. It described menu recognition and automated answers to customer questions.
Full details are in the original sources.