ChinaReal estate2019 – ongoingKE Holdings
Xiaobei AI assistant for property agents
KE reported 180 million instances of assistance from Xiaobei by the end of 2020
Problem
Complex property-service workflows made it difficult for agents to work efficiently.
Approach
KE launched Xiaobei in 2019 and upgraded it in April 2020. It supported consultation and property viewings, with additional tools for maintaining listings and customer information. KE updated its algorithms using operational data and user feedback.
Results
180 millioncumulative instances of assistance by year-end 2020, according to KE
50%+suggestion adoption rate in December 2020, according to KE
Takeaway
KE reported usage and suggestion adoption. It did not quantify time saved per agent.
Categories
- Size
- Large enterprise
- Industry
- Real estate
- Business function
- Marketing and salesInternal work and knowledge management
- Innovation type
- Process innovation
- Adoption
- Built in-house
- Evidence
- Company's own claim
Sources
Source summaries
[1]KE Holdings2021
KE described Xiaobei's launch and subsequent expansion across agent workflows. It reported cumulative assistance volume and the December 2020 adoption rate.
Full details are in the original sources.
Added 1 Nov 2026 · Updated 1 Nov 2026
