South KoreaLogistics and transport2024 – ongoingKorail Networks
AI conversational translation at Busan Station ticket counters
Korail Networks introduced AI translation in 38 languages at Busan Station ticket counters
Problem
Foreign passengers and station employees faced language barriers during ticket purchases. The operator wanted to reduce communication errors and transaction times.
Approach
Korail Networks installed tablets for real-time conversational translation at Busan Station. The service covered 3 ticket counters and supported 38 languages. Expansion to other stations depended on reviewing operations with Korail.
Results
Takeaway
Translation supported conversations between passengers and staff at staffed counters. Faster ticketing remained an expected benefit.
Categories
- Size
- Large enterprise
- Industry
- Logistics and transport
- Business function
- Customer service
- Innovation type
- Process innovation
- AI technology
- Conversational and voice AI
- Adoption
- Off-the-shelf tool or platform
- Evidence
- Company's own claim
Sources
Source summaries
Segye Ilbo reported the operator's tablet-based translation deployment at 3 counters in Busan Station. It stated support for 38 languages; shorter transactions and fewer communication errors were expected outcomes.
Full details are in the original sources.
