South KoreaHealthcare and life sciences2026 – ongoingKorea Problem Gambling Agency
AI manual-search assistant for counselors
Korea Problem Gambling Agency's counselor manual assistant received about 600 questions during its pilot
Problem
Counseling manuals and operating guidelines were scattered across books and separate files. Counselors had to search multiple materials to find relevant guidance.
Approach
The agency consolidated manuals into an AI search system for staff. Counselors entered questions and received summaries based on relevant documents, with links to original sources. A pilot ran from July 15 to August 14, 2026.
Results
Takeaway
The pilot established staff use of a shared guidance service. The question count did not measure answer accuracy or time saved.
Categories
- Size
- Small business
- Industry
- Healthcare and life sciences
- Business function
- Internal work and knowledge management
- Innovation type
- Process innovation
- AI technology
- Generative AI
- Adoption
- Built in-house
- Evidence
- Company's own claim
Sources
Source summaries
The agency reported building an AI assistant that searched consolidated counseling guidance and supplied summaries with original sources. It reported about 600 questions during a month-long pilot.
Full details are in the original sources.