South KoreaPublic sector2022 – ongoing

National Fire Agency

AI-assisted 119 call transcription and dispatch pilot

Korea's fire agency reported dispatch processing fell from 45 to 30 seconds in an AI pilot

WorkingCompany's own claimOfficial ↗

Problem

Emergency call handlers relied on listening to callers while assessing incidents and arranging dispatch.

Approach

The agency piloted AI speech recognition that displayed live transcripts and extracted incident keywords. The system supported location identification and dispatch-team formation. It also supplied suggested questions and response guidance.

Results

30초call-receipt-to-dispatch-instruction time in the pilot, down from 45 seconds, according to the agencyCompany's own claim[1]

86.4%speech-recognition accuracy reported by the agencyCompany's own claim[1]

Takeaway

The reported improvement came from pilot operation. Broader operational use remained planned while final validation continued.

Sources

(즉시 보도자료) 소방청,‘2022 정부혁신 우수사례 경진대회 대상(대통령상)’수상
National Fire Agency via SeoulPn10 Nov 2022Company publication

Source summaries

[1]National Fire Agency via SeoulPn10 Nov 2022

The reproduced agency release reported shorter dispatch processing and 86.4% speech-recognition accuracy. It identified the results as pilot findings and described operational rollout as forthcoming.

Full details are in the original sources.

Added 1 Nov 2026 · Updated 1 Nov 2026