South KoreaTravel and aviation2026 – ongoing

Korea Tourism Organization

Tour Raz support-program adviser and staff administrative assistant

KTO's Dr. Raz answered 1,447 business-support inquiries from March through September

WorkingCompany's own claim

Problem

Tourism businesses needed support-program guidance outside office hours. KTO employees also needed information for operating and administering Tour Raz.

Approach

KTO integrated Dr. Raz and Raz Chief into Tour Raz. Dr. Raz recommended support programs by business location and industry and explained applications. Raz Chief served employees, with both assistants using official Tour Raz information as their response basis.

Results

1,447Dr. Raz inquiries answered from March through September 2026, according to KTOCompany's own claim[1]

24%inquiries received during evenings or weekends, according to KTOCompany's own claim[1]

Takeaway

KTO reported that 24% of inquiries arrived during evenings or weekends. That measured demand outside office hours, without establishing staff time savings.

Sources

One in Four Inquiries to Korea Tourism Organization's AI Service Occur After Hours
Aju Press28 Oct 2026News article

Source summaries

[1]Aju Press28 Oct 2026

Aju Press reported KTO's usage figures for Dr. Raz and described its companion staff assistant. KTO reported 1,447 inquiries from March through September and an after-hours share of 24%.

Full details are in the original sources.

Added 1 Nov 2026 · Updated 1 Nov 2026