JapanRetail and e-commerce2022 – ongoingKusuri No Aoki Holdings
WisTalk AI chatbot for HR and payroll inquiries
Kusuri No Aoki automated about 75% of employee HR inquiries with Panasonic's WisTalk chatbot
Problem
The labour-affairs team handled inquiries on pay, attendance, HR, benefits, year-end tax adjustment and qualifications from more than 15,000 employees nationwide.
Approach
The company adopted WisTalk, an AI chatbot FAQ service from Panasonic Solution Technologies, for these inquiries.
Results
約75％share of inquiries handled automatically, per Panasonic Solution Technologies
約3,500時間hours of work saved, per Panasonic Solution Technologies
Takeaway
The figures come from the vendor's release, published soon after adoption.
Categories
- Size
- Large enterprise
- Industry
- Retail and e-commerce
- Business function
- Human resources
- Innovation type
- Process innovation
- AI technology
- Conversational and voice AI
- Adoption
- Vendor solution
- Evidence
- Vendor case study
Sources
Source summaries
[1]Panasonic Solution Technologies (PR TIMES)18 Apr 2022
The vendor release says Kusuri No Aoki used WisTalk for labour-affairs inquiries from about 15,000 employees. It reports about 75% of inquiries automated and about 3,500 hours saved.
Full details are in the original sources.
Added 2 Nov 2026 · Updated 2 Nov 2026
