United StatesRetail and e-commerce2024 – ongoingBurlington Stores
Allison conversational recruiting assistant
Burlington cut interview volume by 50% after introducing its AI recruiting assistant, Paradox reported
Problem
Burlington's expanding store network had different hiring needs, but its interview process followed a uniform approach. Scheduling created additional work for recruiting teams.
Approach
Burlington deployed Paradox's conversational recruiting assistant, Allison, in May 2024. The assistant supported candidate screening and interview scheduling. Burlington launched across the organization together, with local HR involvement and intensive support after launch.
Results
Takeaway
Burlington reported maintaining staffing levels with fewer interviews. Its rollout also required continued training as managers changed roles.
Categories
- Size
- Large enterprise
- Industry
- Retail and e-commerce
- Business function
- Human resources
- Innovation type
- Process innovation
- AI technology
- Conversational and voice AI
- Adoption
- Vendor solution
- Evidence
- Vendor case study
Sources
Source summaries
Burlington's recruiting and HR systems leaders described Allison's first year in operation. Paradox reported that interview volume fell by 50% while the retailer maintained staffing levels.
Full details are in the original sources.
