South KoreaManufacturing2025 – ongoing

LG Electronics

LGenie generative AI employee assistant

LG Electronics reported more than 700,000 monthly work interactions with LGenie

WorkingCompany's own claimOfficial ↗

Problem

LG Electronics employees needed help finding work knowledge and handling documents across languages.

Approach

LG Electronics expanded LGenie, originally introduced in 2018 for routine employee support, with generative AI. The assistant combined EXAONE with external AI services for knowledge searches and document work. The company did not specify when the generative AI functions were introduced.

Results

70만 건 이상monthly work interactions, according to LG ElectronicsCompany's own claim[1]

1,200시간 이상monthly interpretation hours, according to LG ElectronicsCompany's own claim[1]

12만 건 이상documents translated monthly, according to LG ElectronicsCompany's own claim[1]

Takeaway

The reported volumes measured work handled by the assistant. They did not establish the amount of employee time saved.

Sources

조주완 CEO “AX 속도가 사업 성패 좌우” LG전자, AX 가속화해 업무 혁신 드라이브
LG Electronics28 Jul 2025Company publication

Source summaries

[1]LG Electronics28 Jul 2025

LG Electronics described LGenie's expansion into a generative AI work assistant. It reported more than 700,000 monthly interactions, over 1,200 interpretation hours and more than 120,000 translated documents per month.

Full details are in the original sources.

Added 1 Nov 2026 · Updated 1 Nov 2026