South KoreaManufacturing2026 – ongoingHD Hyundai
Microsoft Copilot and employee-built work agents
HD Hyundai reported that only about 15% of its 10,421 internal AI agents were actually used
Problem
Employees struggled to connect AI training with their daily work. Growing numbers of internal agents also created discovery and management problems.
Approach
HD Hyundai taught employees to use Copilot for research and document work. It supported employee-built agents with Copilot Studio training and a development competition. A company representative reported low use across the group's agent inventory and plans for a shared discovery portal.
Results
Takeaway
Agent creation substantially outpaced actual use, leaving discovery and reuse unresolved.
Categories
- Size
- Large enterprise
- Industry
- Manufacturing
- Business function
- Internal work and knowledge management
- Innovation type
- Organization and work practicesProcess innovation
- AI technology
- Generative AIAI agents
- Adoption
- Off-the-shelf tool or platform
- Evidence
- Company's own claim
Sources
Source summaries
ZDNet reported HD Hyundai's account of Copilot training and employee agent development. The company said about 15% of its 10,421 agents were used and described plans to improve internal discovery.
Full details are in the original sources.