United StatesFinance and insurance2023 – ongoingLiberty Mutual
LibertyGPT for employee summaries and questions
Liberty Mutual reported more than 10,000 employees using its internal LibertyGPT application
Problem
Employees needed to summarize information and answer common work questions. Expanding generative AI use also required controls over model costs.
Approach
Liberty Mutual built an internal application in 2023 using its existing data infrastructure and governance practices. It later added multiple models and adapted the application for different departments. A team spanning technology and finance evaluated the operating costs of proposed additions.
Results
Takeaway
Employee adoption showed that LibertyGPT had moved into routine use. The reported user count did not quantify time saved or financial returns.
Categories
- Size
- Large enterprise
- Industry
- Finance and insurance
- Business function
- Internal work and knowledge management
- Innovation type
- Process innovation
- AI technology
- Generative AI
- Adoption
- Built in-house
- Evidence
- Company's own claim
Sources
Source summaries
An interview with Liberty Mutual's CIO described LibertyGPT's development and cost controls. Runtime reported more than 10,000 employee users and support for multiple AI models.
Full details are in the original sources.