United StatesHealthcare and life sciences2026 – ongoingLifeMD
AI agents for patient support, physician assistance and call auditing
LifeMD cut support wait times to 12 seconds with AI agents built on StackAI
Problem
LifeMD's physicians lost time pulling patient data from several systems and working through manual steps. Support staff also had to check patient records by hand, and callers waited minutes.
Approach
LifeMD built three agents on StackAI's no-code platform. A support agent reads patient history from the EHR and drafts replies, a physician assistant gathers history, labs, notes and prescriptions, and a call audit agent summarizes calls and flags possible compliance gaps. LifeMD chose the platform to meet HIPAA and PII requirements. The next planned agent will handle patient support on its website.
Results
Takeaway
LifeMD used one no-code platform for support, clinical and compliance work. The hours-saved figure is StackAI's and the page does not say how it was calculated.
Categories
- Industry
- Healthcare and life sciences
- Business function
- Customer serviceInternal work and knowledge management
- Innovation type
- Process innovation
- AI technology
- AI agentsGenerative AI
- Adoption
- Off-the-shelf tool or platform
- Evidence
- Vendor case study
Sources
Source summaries
StackAI describes three agents LifeMD runs on its platform: patient support, a physician assistant and a call audit agent. It reports more than 475,000 physician hours saved, a 12-second average support wait and more than 2.5 million tasks. It also gives weekly usage counts for each agent.
Full details are in the original sources.