United KingdomProfessional services2023 – ongoingLinklaters
Laila internal generative AI chatbot
Linklaters reported that Laila handled over 60,000 prompts a week
Problem
Linklaters sought ways to apply generative AI to its lawyers' work. It collected staff ideas to identify useful applications.
Approach
The firm developed its own chatbot, Laila. It reported ongoing improvements over 18 months and weekly usage exceeding 60,000 prompts by December 2024. A new AI Sandbox provided a route for developing further applications.
Results
Takeaway
Prompt volume established regular use across the firm; Linklaters did not quantify time saved or answer accuracy.
Categories
- Industry
- Professional services
- Business function
- Internal work and knowledge management
- Innovation type
- Process innovation
- AI technology
- Generative AI
- Adoption
- Built in-house
- Evidence
- Company's own claim
Sources
Source summaries
Linklaters reported sustained development and weekly usage of its internal chatbot. It also announced a sandbox for building prototypes from staff suggestions.
Full details are in the original sources.