JapanManufacturing2026 – ongoing

LIXIL

HARMONY AI contact-centre service for call logs

LIXIL cut call-log work by up to 90% with Logical Arts' HARMONY contact-centre service

In progressVendor case studyVendor ↗

Problem

Operators spent 4 to 5 minutes per call on post-call processing and call logs.

Approach

LIXIL adopted HARMONY, a cloud contact-centre service from Logical Arts with AI call records and summaries. The rollout is phased and adjusted to field operations. LIXIL says it puts weight on real-time operator support during calls.

Results

最大90%maximum reduction in call-log creation work, per Logical ArtsVendor case study[1]

Takeaway

The release does not give a start date, and the figures are the vendor's.

Sources

LIXIL様のクラウド型コンタクトセンター「HARMONY」導入事例
Logical Arts (PR TIMES)10 Jun 2026Vendor publication

Source summaries

[1]Logical Arts (PR TIMES)10 Jun 2026

Vendor case study release. It says post-call processing fell from 4-5 minutes per call to 30 seconds to 1 minute on average, with work cut by up to about 90%. It describes a phased rollout and gives no start date.

Full details are in the original sources.

Added 2 Nov 2026 · Updated 2 Nov 2026