BrazilTravel and aviation2023 – ongoingLocaliza&Co
Microsoft 365 Copilot rollout
Localiza&Co reports 8.3 hours saved per employee per month with Copilot
Problem
Staff at the car rental and mobility group spent many hours on repetitive tasks such as consolidating customer feedback.
Approach
The company began in 2023 with 300 Copilot licences and later rotated occasional users each month. It tracked use in Viva Insights dashboards and piloted Copilot Studio with about 30 people.
Results
Takeaway
Tracking use by group showed that heavy users saved far more time than occasional ones. Heavy users reported 19 hours a month.
Categories
- Size
- Large enterprise
- Industry
- Travel and aviation
- Business function
- Internal work and knowledge management
- Innovation type
- Process innovation
- AI technology
- Generative AI
- Adoption
- Off-the-shelf tool or platform
- Evidence
- Vendor's case study
Sources
Source summaries
Microsoft described the Copilot rollout at the Brazilian mobility company, from 300 licences in 2023. It reported hours saved by user group and the productivity gain users reported.
Full details are in the original sources.
