CzechiaTravel and aviation2025 – ongoing

Prague Airport

Microsoft 365 Copilot and Azure AI for staff

Prague Airport gives over 300 staff Copilot; staff report saving up to two hours weekly

WorkingVendor's case studyVendor ↗

Problem

The airport wanted less repetitive work without exposing sensitive data in a regulated setting. Staff were already looking for AI tools on their own.

Approach

With partner SoftwareOne, the airport deployed Microsoft 365 Copilot, Azure AI Services and Copilot Studio. It added training materials, workshops and a digital ambassador community. Teams built agents such as a document finder and a repair-procedure assistant.

Results

300+Employees with access to CopilotVendor's case study[1]

about 2 hoursTime saved per week, as reported by staff; Microsoft gives conflicting boundsVendor's case study[1]

Takeaway

Staff built document-search and repair-procedure assistants after receiving training. Microsoft gives conflicting bounds for self-reported weekly savings: at least two hours and up to two hours.

Sources

Prague Airport customer story
Microsoft10 Jul 2025Vendor publication

Source summaries

[1]Microsoft10 Jul 2025

Prague Airport rolled out Copilot and Azure AI with training and an ambassador network. Microsoft reports the user count and a self-reported weekly time saving.

Full details are in the original sources.

Added 25 Oct 2026 · Updated 25 Oct 2026