BrazilTravel and aviation2024 – ongoingLocaliza&Co
Multi-agent rental assistant
Localiza reported 70% less human interaction in AI-assisted rental workflows
Problem
Rental customers needed assistance through booking.
Approach
Localiza built an assistant with 40 coordinated subagents. It handled WhatsApp reservations.
Results
70%reduction in human interaction in covered workflows, according to Localiza
Takeaway
Localiza reported similar conversion rates to human service.
Categories
- Size
- Large enterprise
- Industry
- Travel and aviation
- Business function
- Customer service
- Innovation type
- Process innovation
- AI technology
- AI agentsConversational and voice AI
- Adoption
- Built in-house
- Evidence
- Company's own claim
Sources
Source summaries
[1]NeoFeed3 Sep 2026
CEO Bruno Lasansky described the rental assistant. Localiza reported 70% less human interaction in covered workflows.
Full details are in the original sources.
Added 1 Nov 2026 · Updated 1 Nov 2026
