MalaysiaPublic sector2024 – ongoing

Ministry of Digital

AI at Work pilot using Google Workspace generative AI

Google reported weekly time savings for 97% of Malaysia's AI at Work pilot participants

WorkingVendor case studyVendor ↗

Problem

Public officers spent time drafting policy papers and official communications. The ministry tested generative AI for these routine tasks.

Approach

The Ministry of Digital and Google ran a pilot with officers from several agencies, including Jabatan Digital Negara. Participants used Google Workspace's generative AI tools in daily work. Google assessed benefits through user feedback and usage analytics.

Results

97%pilot participants experiencing time savings, according to Google CloudVendor case study[1]

3.25 hoursweekly time savings per individual reported for that group by Google CloudVendor case study[1]

Takeaway

The reported savings came from a pilot. The planned expansion did not establish equivalent savings across the civil service.

Sources

445,000 Public Officers in Malaysia to Benefit from Generative AI Under the ‘AI at Work 2.0’ Initiative by the Ministry of Digital and Google Cloud
Google Cloud5 Feb 2025Vendor publication

Source summaries

[1]Google Cloud5 Feb 2025

Google described the completed pilot and reported time savings. It announced a broader rollout separately.

Full details are in the original sources.

Added 1 Nov 2026 · Updated 1 Nov 2026