United StatesTravel and aviation2025 – ongoingMarriott International
Microsoft 365 Copilot for employee meeting summaries and transcriptions
Marriott expanded Copilot beyond a pilot with about 100 employees
Problem
Marriott wanted employees to spend less time on repetitive work, including documenting meetings.
Approach
Marriott piloted Microsoft 365 Copilot with employees across different disciplines in 2025. Its CIO then described a rollout to thousands of workers for meeting summaries and transcriptions, among other uses.
Results
Takeaway
The expansion followed a limited pilot. Marriott did not disclose measured time savings for meeting documentation.
Categories
- Size
- Large enterprise
- Industry
- Travel and aviation
- Business function
- Internal work and knowledge management
- Innovation type
- Process innovation
- AI technology
- Generative AI
- Adoption
- Off-the-shelf tool or platform
- Evidence
- Company's own claim
Sources
Source summaries
Marriott's CIO described a completed Copilot pilot involving about 100 employees. Marriott was rolling the tool out to thousands of workers for meeting summaries and transcriptions, among other uses.
Full details are in the original sources.
