JapanTravel and aviation2025 – ongoingJTB
Practical training for Microsoft 365 Copilot use
JTB's training provider reported daily Copilot use rising from 51.6% to 76.9% among participants
Problem
JTB had provided generative AI tools, but employees struggled to apply generic feature explanations to their work. Resources for practical training were limited.
Approach
JTB worked with Skillup NeXt on a program combining preparatory online learning with practical sessions. Participants broke down their own work and developed prompts for specific tasks. Follow-up question sessions supported continued use.
Results
Takeaway
The adoption figures concerned training participants who volunteered from across the company. They did not measure company-wide use or realized time savings.
Categories
- Size
- Large enterprise
- Industry
- Travel and aviation
- Business function
- Internal work and knowledge managementHuman resources
- Innovation type
- Organization and work practices
- AI technology
- Generative AI
- Adoption
- Off-the-shelf tool or platform
- Evidence
- Vendor case study
Sources
Source summaries
The training provider reported daily use rising from 51.6% to 76.9% among participants. It described practical prompt development and follow-up support; its annual time-saving estimate was a projection.
Full details are in the original sources.
