IndiaTechnology and telecom2025 – ongoing

Mastek

ADOPT AI framework and internal AI tools for delivery, IT incidents, recruitment and sales

Mastek said its in-house AI tools halved incident resolution time from 8 hours to 4

WorkingCompany's own claimOfficial ↗

Problem

Mastek is an IT services firm. Software delivery, IT incident handling, recruitment and sales all depended on manual work.

Approach

Mastek built internal AI tools under its ADOPT AI framework: AI Amigo, Resolution.AI, Response.AI, Sales Copilot, Talent Genius and Policy Helper. The company said over 60% of internal workflows, including recruitment, sales and IT operations, were AI-enabled. The company said it also trained more than 3,600 employees.

Results

8 hours to 4 hoursincident resolution time with Resolution.AI, per MastekCompany's own claim[1]

up to 30%efficiency gain in software delivery with AI Amigo, per MastekCompany's own claim[1]

100%SLA compliance with Response.AI, per MastekCompany's own claim[1]

over 60%share of internal workflows that were AI-enabled, per MastekCompany's own claim[1]

Takeaway

All figures come from Mastek's own award announcement. The company did not say how it measured them.

Sources

Mastek Recognized as the 'Best Enterprise-Wide AI Transformation (Mid-sized Co.)' at the Inaugural ET Making AI Work Awards 2025
Mastek4 Nov 2025Company publication

Source summaries

[1]Mastek4 Nov 2025

Mastek's press release on an ET award lists its internal AI tools and their reported results. It gives incident resolution time falling from 8 hours to 4, up to 30% delivery efficiency gains, 100% SLA compliance and over 60% of internal workflows AI-enabled.

Full details are in the original sources.

Added 1 Nov 2026 · Updated 1 Nov 2026