United StatesHealthcare and life sciences2026 – ongoingMIMIT Health
Agentforce Health agent for new patient onboarding and self-service
MIMIT Health onboarded 35% more patients a day after adding an Agentforce agent
Problem
MIMIT Health, a multispecialty physician group in the Chicago area, had to move new patients from first interest to a booked visit. Intake, insurance checks and scheduling took staff time.
Approach
The group used Agentforce Health to run an agent that captures patient details, validates insurance and schedules visits. The agent also answers patient questions from knowledge articles and unified records in Data 360. Staff use prompt-based workflows for charting and record summaries, and Agentforce in Slack for referrals and admin tasks.
Results
Takeaway
MIMIT Health put the agent on the first steps of the patient path, where intake work was repetitive.
Categories
- Size
- Small business
- Industry
- Healthcare and life sciences
- Business function
- Customer serviceProduction and quality
- Innovation type
- Process innovation
- AI technology
- AI agentsGenerative AI
- Adoption
- Off-the-shelf tool or platform
- Evidence
- Vendor case study
Sources
Source summaries
Salesforce describes how MIMIT Health uses Agentforce Health, Data 360 and Slack for patient onboarding, self-service and staff workflows. The page gives 35% more patients onboarded per day and 30% higher CSAT from agentic self-service. It also lists $1.5M in annual operational savings without tying it to one AI use.
Full details are in the original sources.