South AfricaFinance and insurance2026 – ongoingNedbank
ARIS AI Companion process-modelling pilot
ARIS reported 67% less process-modelling effort in Nedbank's AI Companion pilot
Problem
Nedbank's business analysts and process engineers spent substantial time documenting and maintaining process assets. This reduced their capacity for analysis and stakeholder work.
Approach
Nedbank piloted ARIS AI Companion inside a delivery team. Practitioners used it to draft process descriptions and support documentation maintenance. They reviewed generated outputs for accuracy and compliance with governance requirements.
Results
Takeaway
The reported reduction concerned process-modelling work inside a pilot. It did not measure a bank-wide productivity improvement.
Categories
- Size
- Large enterprise
- Industry
- Finance and insurance
- Business function
- Internal work and knowledge managementProduction and quality
- Innovation type
- Process innovation
- AI technology
- Generative AI
- Adoption
- Off-the-shelf tool or platform
- Evidence
- Vendor case study
Sources
Source summaries
ARIS described Nedbank's pilot with human review of generated process documentation. It reported 67% less modelling effort and shorter completion times for complex activities.
Full details are in the original sources.