JapanProfessional services2023 – ongoingNomura Research Institute
Internal generative AI platform integrated with employee chat
NRI reported more than 12 million uses of its internal generative AI platform
Problem
NRI needed to make generative AI accessible within employee workflows while managing sensitive information. Different business units also needed functions tailored to their work.
Approach
NRI began offering generative AI through its internal chat tool in April 2023. It built shared services alongside customized environments for departments and projects. The platform routed tasks to different models and offered reusable prompts.
Results
Takeaway
The reported figures measured adoption and cumulative use. They did not measure productivity gains.
Categories
- Size
- Large enterprise
- Industry
- Professional services
- Business function
- Internal work and knowledge managementIT and R&D
- Innovation type
- Process innovation
- AI technology
- Generative AI
- Adoption
- Built in-house
- Evidence
- Company's own claim
Sources
Source summaries
NRI engineers described the platform's design and rollout. They reported more than 10,000 employee users and more than 12 million cumulative uses.
Full details are in the original sources.
