JapanProfessional services2023 – ongoingSumitomo Corporation
Microsoft 365 Copilot for information search and meeting catch-up
Sumitomo Corporation distributed 8,800 Copilot licenses after early-access testing
Problem
Employees spent time locating internal information and catching up on discussions. Routine information work competed with customer-facing responsibilities.
Approach
Sumitomo tested Microsoft 365 Copilot through an early-access program in September 2023. It distributed licenses across the company and overseas headquarters in April 2024. Department champions and shared prompt templates supported use.
Results
Takeaway
The rollout combined broad access with help tailored to business units. License distribution did not establish how frequently employees used the tool.
Categories
- Size
- Large enterprise
- Industry
- Professional services
- Business function
- Internal work and knowledge management
- Innovation type
- Process innovation
- AI technology
- Generative AI
- Adoption
- Off-the-shelf tool or platform
- Evidence
- Vendor case study
Sources
Source summaries
Microsoft described the trial and subsequent distribution of 8,800 licenses. Employees reported easier information retrieval and faster catch-up on Teams discussions.
Full details are in the original sources.
